Shipping
We will ship anywhere within the UK, but for Northern Ireland and the highlands & islands of Scotland may have to impose a shipping surcharge. Please contact us to establish shipping costs to your area if you feel you may fall into these categories.
We have tried to keep our shipping costs as sensible as possible, so you will find that costs vary according to the total weight of the items you are ordering. These are grouped into 3 main weight bands:
up to 0.5kg - £2.00
between 0.5 and 1kg - £3.50
and orders over 1kg - £5.00
All 'normal' items are sent free when the order value is over £60.00
All items marked 'bulk buy' are heavily discounted, and we have to charge a more realistic figure of £6.46, with free carriage only applying to orders over £140.00.
Items are despatched either with Royal Mail, or using a courier service. If you are likely to be out when goods are delivered, do please leave any special request for delivery if you have a safe place where goods can be left. If this is not possible the courier will leave a card with contact details so that you can phone them to arrange a more favourable delivery time. Or alternatively – why not leave your work address for deliveries?
OPTIONAL NEXT DAY DELIVERY PAYMENT £3.50 -
- This payment means that orders placed before 12 noon on a
working day will be despatched that same day, and should be
received by you the next working day (next day deliveries
can not be made on weekend days).
Orders received after 12 noon can't be guaranteed to be delivered
the next
working day, but we will do our level best to try and ensure
that they are.
Without this extra payment you should receive your order within
3 - 5 days.
Shipping is one part of the process over which we have no control, so if you have not received your goods within 2 weeks of ordering, please let us know, and we will chase your order up. Normally, goods are received within 5 working days of placing the order.
Returns
We are happy to accept returned goods, and will reimburse all your costs if the items are being returned because of errors we have made. If items are being returned because you have changed your mind etc, then we will reimburse the costs that you have paid for the goods, less handling charges, PROVIDING that the goods are returned to us undamaged and in their original packaging.
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Disinfectants
Verm-X internal parasite control
