Frequently Asked Questions
We will ship anywhere within the UK, but for Northern Ireland, the Highlands & Islands of Scotland, and offshore islands such as the Isle of Wight, & the Isle of Man, may have to impose a shipping surcharge. Within the UK, we have tried to keep our shipping costs as sensible as possible, so you will find that costs vary according to the value of your order. These are grouped into 2 main weight bands, where items are marked as either 'bulk buy', or not.
Smaller items are sent with Royal Mail, and are free of charge if the order totals more that £60 (including vat).
value up to £60.00 - £3.99
orders over £60.00 – foc
All Royal Mail orders are charged at £9.00 for a next day service.
All items marked 'bulk buy' are heavily discounted, and we have to charge a more realistic figure of £10.20, with free carriage only applying to orders over £210.00. NEXT DAY deliveries are charged at £13.20.
We generally will use either Royal Mail, or Fedex to deliver your order. Notification of tracking numbers with Fedex will be sent to you by email. If you are likely to be out when goods are delivered, do please leave any special request for delivery if you have a safe place where goods can be left. If this is not possible the courier will leave a card with contact details so that you can phone them to arrange a more favourable delivery time. Alternatively – why not leave your work address for deliveries?
We generally will use one of Royal Mail, or Fedex to deliver your order. Notification of tracking numbers with Fedex will be sent to you by email.
OPTIONAL NEXT DAY DELIVERY - This payment means that orders placed before 12 noon on a working day will be despatched that same day, and should be received by you the next working day (next day deliveries can not be made on weekend days).
Orders received after 12 noon can't be guaranteed to be delivered the next working day, but we will do our level best to try and ensure that they are. Without this extra payment you should receive your order within 3 - 5 days.